• Delivery information

    To the United Kingdom we will dispatch all orders usually within 24 hours via Royal Mail with proof of postage. Any international orders from the United Kingdom will be sent via DPD within 24 hours.

    Letter Box Sized (eg: a Vest or T-Shirt):

    To the United Kingdom: 1-3 business working days.
    To anywhere in Europe: 3-5 business working days.
    To the United States, Australia & New Zealand 5-7 business working days.
    To South Africa and Russia & anywhere else can take considerably longer.

    Small Parcels (eg: Bottoms, Hoodie or 2 Vests)

    To the United Kingdom: 2-5 business working days
    To anywhere in Europe: 7-10 business working days
    To the United States, Australia & New Zealand: 7-28 working days
    To South Africa and Russia & anywhere else can take considerably longer.

    If you select the standard delivery option, we can NOT be held responsible for lost mail, please make sure your delivery address is correct. The estimated times above are in affect from the time you receive an e-mail confirmation that your order has been dispatched. Some international orders may take a little longer than estimated if your order needs to be checked through customs.

    Singed For & Tracking: Standard delivery does NOT include tracking, if you have selected the "Signed For" & "Tracked" option at the checkout, please login to your account to view the tracking number of your order. If the tracking number is not available we will send you an e-mail with the link to track your order.

    (Only send us an e-mail regarding an order if your order is not with you within the estimations quoted above or you will be re-directed back to this page.)

  • Privacy & Security

    All items are posted carefully and your privacy is one of our utmost priorities. We will NEVER share any of your information with third party's. We use SSL security on our checkout page so any personal information is encrypted and unreadable by anyone.

  • Returns & Replacements

    AlterEgo Fitness offers a no hassle returns policy on all orders on the condition that:

    • all items are in original condition
    • all items still have tags present and attached
    • items are still wrapped in original cellophane wrapping
    • no damage has been made to the items
    • please note that we can not accept any items with any human or animal hair on
    • please note that we can not accept any returns on underwear or any clothing with a scent on
    • customers are responsible for the postage costs on returning an item or and when exchanging the size of an item
    • ambassador wristbands need to be returned if you have one to complete any refund requests

    • returns can be sent to:

      AlterEgo Fitness LTD 
      130 Peel Hall Road,
      M22 5HB,
      United Kingdom.

      Please return items in the condition you would expect to receive them. Any items scrunched and poorly packaged will not be accepted. Please include a note with your order number and if you would like a refund or an exchange on that same note. Please check our Website for current Stock.
  • Cancelling an Order & Lost Orders

    Under the United Kingdom's distance selling regulations you have the right to cancel your order. Order cancellations must be made via e-mail at Hello@AlterEgoFitness.co,uk within 24 hours of purchase quoting your order number. Order cancellations that are made after an order has been dispatched then the customer will be liable for the returning postage. If your order has been dispatched we can not return the funds for postage. If your order is lost please send us an email and we can contact your courier. 

  • Updating Account Information

    We strongly advise that you keep your account up to date if you do wish to register with us. Registering will save you a lot of time and hassle when ordering.